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FAQ

About Dear Deer
Please visit our website www.deardeer.com.mx for more information about us.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

You can pay with your credit card through the PayPal site whether or not you have an account, and it’s quite easy to set up. Payment using your credit card through PayPal or PayPal balance is instant. Items paid by PayPal eChecks will not ship until PayPal clears the funds (usually this takes 4-6 days) If you have questions about online payment through PayPal, just contact us for assistance hello@deardeer.com.mx
How secure is this store?

Dear Deer store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do You Ship Internationally?
Yes, we do take overseas orders. In fact, to date, about 3/4 of our customers are overseas.
How Long Until My Items Arrive?
Dear Deer items usually ship within 4 business days of order placement. If this is not the case, you will be notified immediately.

Dear Deer store is based in the Guadalajara, Mexico.

Timeframe for packages shipped domestically is 1-4 business days from deposit at Post Office. Timeframe for packages shipped internationally is 6-10 days from time deposited at Post Office. Please contact Dear Deer store if you have not received your item within these times. If an item has a longer lead-time this will be noted on it’s detail page, so that you can be made aware prior to adding it to your cart.
What Type of Shipping and Handling Do You Offer?
All items are shipped worldwide via Registered Mail airmail and within the Mexican via Registered Mail first class. If the order is over $250.00 we insure and confirm delivery at no extra cost.
How Is Shipping Calculated?
Our shipping rates are very reasonable. To make things simpler all shipping rates are fixed no matter where you are in the world. These fees are added at checkout after you decide to buy the items in your shopping cart and include a small handling fee.
What Is Your Return/Refund Policy
We offer a refund/return policy on the full price of the item if it is are unused and in saleable condition within two weeks of ship receipt. We do not refund shipping. We reserve the right to deny returns if the item has been worn or used and is no longer in new or saleable condition. Dear Deer store strives to make your shopping experience a happy one, and with our low shipping rates and low price point, we aim to please from the start.